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Have deleted last entry since it's not really fair to the Apple employees, although I am still mad at the system. I took my hardware in, and it turned out that the data was there, just that the folder was hidden behind the warranty PDF file. I should have seen it, but I didn't, and I feel stupid, and I'm sure I'll get joked about in the store's back room.
However, if I had been able to talk to someone on the phone this morning, instead of being shunted into making an appointment and a trip I didn't need, I'm sure I could have described what I was seeing, or fergodsakes sent them a screenshot of it, and the problem could have been solved in five seconds. It's half an hour for me to the store - how about people who have to drive further? Though there is online help available - just, if you've already been to the store, the automatic assumption is that you should go back and deal with the same people, right?
Well, at least I got a lot of angry weeding done. :)
However, if I had been able to talk to someone on the phone this morning, instead of being shunted into making an appointment and a trip I didn't need, I'm sure I could have described what I was seeing, or fergodsakes sent them a screenshot of it, and the problem could have been solved in five seconds. It's half an hour for me to the store - how about people who have to drive further? Though there is online help available - just, if you've already been to the store, the automatic assumption is that you should go back and deal with the same people, right?
Well, at least I got a lot of angry weeding done. :)
